Rule based request allocation to Partners
Developed a solution to transfer the support and service requests to partners for a leading ecommerce aggregator in India. Get
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Case Studies
Built mass SMS and Whatsapp Information and notification solution
The user list and mail id was identified based on different criteria like ticket type and user group. This solution
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Portal customization and CRM Integration
For a Technology company in UK, portal customisation was done for their existing customer portal along with Freshworks CRM suite
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Saving time & simplifying support and services for a leading a shipping company in APAC
We built a solution to automate the support service allocation, in a multi partner support business model. An algorithm was
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Auto ticket assignment to agents for a leading insurance provider
We built an algorithm, takes in several parameters, criteria and scenarios to assign a right agent to the requested problem
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Leading Beauty retailer in APAC Ensures 100% timely closure of customer commitments
Right commitment to the customer and delivering it is a key business driver for the sustenance and growth of an
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Leading telecom company in APAC serves customer better by using Voice of customer
Customer retention is key for any industry. Reaching out to the customers at the right time and capturing the voice
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Identifyou aided a leading architecture design company grow while keeping Customer Experience as Priority
Addressing customer requests is critical in retaining them. We built a custom solution to monitor SLA and ensure timely responses
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Transformed Customer Experience, Supported Hyper Growth for Large Power Company in Australia
Support agents are empowered by making Salesorder’s data visible across Freshdesk, Freshchat and Freshcaller systems. This helps the support agents
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