Leading Beauty retailer in APAC Ensures 100% timely closure of customer commitments

Right commitment to the customer and delivering it is a key business driver for the sustenance and growth of an organisation. A solution was built to capture the commitment made to customers to resolve the issues, ensure meeting the commitment through notification and escalation mechanism. Added ability to delegate to alternate available resources ensured 100% timely closure of issues for a leading beauty retailer in APAC