Overcoming Data Access Challenges in a Multi-Business Environment for Streamlined Decision-Making
Problem Statement
In a multi-business and services environment, accessing decision-critical data spread across multiple enterprise systems poses significant challenges. Identifying the appropriate business functions for assigned tasks and issues is further complicated by tight SLAs and OLAs compliance targets, representing a major pain point for customers.
Solution Approach
To overcome these challenges, a customized application was developed. This application dynamically generates taxonomy-based business rules and interfaces with multiple enterprise systems and databases to validate these rules. By accurately identifying the right business functions to handle tasks, assignments, and issues, the solution streamlines processes.
Additionally, through business flow automation and seamless integration with CRM systems, rapid issue resolution is facilitated, allowing customers to maintain higher SLAs and elevate their customer engagement scores. Moreover, strict adherence to OLAs compliances within the operations team is ensured, further enhancing operational efficiency.
