Automerger of Duplicate Tickets in Freshdesk
CRM Plugin
Automerger for Freshdesk
Identification of duplicate support requests and merge all the requests into single request. System dynamically builds merge algorithm based on the configurations provided by the customer.
Features
- Merging Algorithm Parameters Configuration
- Merge duplicate tickets into single ticket
- Syncing of comments from duplicate tickets to single ticket
Benefits
- 50% increase in overall productivity of the agents on unique customer support requests by reducing the effort spent on similar tickets