Automerger for Freshservice Platform
CRM Plugin
Automerger for Freshservice
Identification of duplicate support requests and merge all the requests into single request. System dynamically builds merge algorithm based on the configurations provided by the customer.
Features
- Build Merging Algorithm through various Parameters Configuration
- Merge similar tickets into single ticket
- Syncing of relevant parameters like comments from duplicate tickets to single ticket
Benefits
- 50% increase in overall productivity of the agents on unique customer support requests by reducing the effort spent on similar tickets